Change Management Initiative

Sales & Support Training

Equipping our customer-facing teams with the knowledge and skills they need to confidently support our customers on the new unified platform.

Training Objectives

Ensure deep understanding of the new platform's features and benefits.

Build confidence in demonstrating the platform to customers.

Standardize the customer support process for all related inquiries.

Provide clear escalation paths for technical and complex issues.

Self-Paced Training Modules

Access on-demand training materials anytime, anywhere.

Platform Overview

A comprehensive introduction to the new unified order management system's interface and core features.

New Customer Onboarding Workflow

Step-by-step guide for sales and support on how to transition customers to the new platform.

Order Processing & Management

Detailed instructions on creating, tracking, and managing orders from all consolidated channels.

Live Training & Q&A Sessions

Join our live, interactive sessions for deep dives and to get your questions answered by the project team.

Completed

Sales Team Training Session 1

October 15, 2024 - 10:00 AM EST

Completed

Support Team Training Session 1

October 17, 2024 - 2:00 PM EST

Upcoming

Sales Team Training Session 2

October 22, 2024 - 10:00 AM EST

Upcoming

Support Team Training Session 2

October 24, 2024 - 2:00 PM EST

Get the complete training packet, including presentation slides, quick-reference guides, and support escalation cheat sheets.